Launch AI Tools.io logo

Legal

Return & Refund Policy

Last updated: September 29, 2026

Free Listings do not require payment. This Policy applies to the one-time Starter, Growth, and Pro fixed-scope directory-submission packages purchased through Launch AI Tools.io. These services require individual review, campaign setup, directory selection, structured fulfillment, status tracking, and final report preparation.

1. Refund request period

Submit a refund request within 3 calendar days of purchase. A timely request is eligible for review but does not guarantee approval. If work has already started, any approved amount may be reduced to account for completed work. Mandatory consumer rights that cannot be waived remain unaffected.

2. When a refund may be considered

We may approve a full or partial refund when:

  • you were charged twice for the same intended order;
  • we determine after purchase that we cannot start or complete the purchased package because of an error or limitation on our side;
  • the service cannot be delivered materially as described; or
  • a paid listing is rejected before campaign fulfillment starts and the associated payment is eligible for reversal.

3. Before and after work starts

If an eligible request is approved before fulfillment work begins, a full refund may be issued. Work may include listing review, campaign research or setup, directory review, directory submissions, campaign management, status documentation, and report preparation.

After work starts, any approved refund will normally be partial and calculated in light of work already performed and non-recoverable costs. Once the purchased work has been substantially completed, the order is generally non-refundable.

4. Customer selection or delegation

You have 48 clock hours after confirmed payment to either finalize exactly the directory count recorded on your order for the 100+, 200+, or 300+ package, or authorize Launch AI Tools.io to choose the full quota for you. If you do not act before the displayed deadline, directory selection is automatically delegated to our fulfillment team under the Terms of Service. Delaying required information or abandoning the campaign does not automatically create a right to a refund or extend the 3-day request period.

5. Third-party directories and outcomes

Launch AI Tools.io delivers the package submission work but does not own or control third-party directories. Each directory controls its own rules, review, approval, publication, indexing, timing, link attributes, and removal decisions. We do not guarantee a live listing, backlink, ranking, traffic, lead, sale, or revenue result.

A third-party rejection, delay, closure, policy change, removal, or failure to publish does not by itself qualify an order for a refund. If a selected directory becomes unavailable or unusable for submission during active fulfillment, we replace it at no additional charge with another active, eligible directory. This obligation ends when the campaign is completed and the final report is issued. A later closure, removal, or policy change does not reopen completed work.

6. Requests that are generally not refundable

  • changing your mind after fulfillment work has started;
  • no longer needing the service;
  • expecting guaranteed publication, backlinks, rankings, traffic, leads, sales, or other outcomes not promised by the package;
  • a third-party directory rejecting, delaying, removing, or declining to index a submission;
  • providing inaccurate, incomplete, unlawful, or delayed listing or campaign information;
  • your product or website failing a directory's eligibility, content, availability, or quality requirements; or
  • the purchased work being substantially completed.

7. How to request a refund

Email support@launchaitools.io with the subject "Refund Request" and include:

  • the account email used for purchase;
  • the listing name and order or payment reference;
  • the purchase date; and
  • a clear explanation of the request.

Do not send passwords or complete card details. We may request reasonable information needed to verify the order and review work already completed.

Postal correspondence may be sent to launchaitools.io, H. No. 213, Hasnabad Road, Goshegoan, Maharashtra, India 431135. Email remains the preferred method for time-sensitive refund requests.

8. Review and payment timing

We normally aim to review a complete request within 3–5 business days. If approved, the refund is sent through the original payment method and may be full or partial. Payment-provider and bank processing times are outside our control; an approved refund can take up to 10 days to appear through your original payment method.

9. Related terms

This Policy should be read with our Terms of Service and Disclaimer. If this Policy conflicts with a non-waivable right under applicable law, that right controls.